HOW TO OBTAIN OUR PRODUCTS

MECOA, K&B, WEBRA, and FOX engines, genuine parts and accessories
are available direct from us or through authorized dealers.


PayPal is accepted but we will send a request for payment after you submit your order through our shopping cart. This will usually take a day or so. We do this because if an item is out of stock or delayed you will be notified before payment request is made. We won't charge your credit card unless an item is in stock and available for shipment.
If there is more than a 2 week delay in processing your order we will contact you prior to processing.
HOW TO ORDER by phone

1.800.FLY MY RC (1.800.359.6972) - note that this 800 number is for orders only, not for technical help
For Technical help, local and international calls: 626-359-6972

Note: PHONE ORDERS MAY HAVE A SLIGHTLY HIGHER SHIPPING AND HANDLING CHARGE THAN ONLINE ORDERS.

Phone hours are Monday through Friday - 9:00 A.M. to 3:00 P.M. Pacific Time

ALTERNATIVE ORDERING METHODS
  • You may fax your order to 626-301-0298 (be sure to include your return fax number and country code if not from U.S. Also include your address, phone and payment information)

  • Mail your order to our factory address of:
    MECOA K&B Mfg. -- 16015 Adelante St., Irwindale (Azusa), 91702
  • If would like to pick up something at our factory Monday through Friday - 9:00 A.M. to 4:00 P.M.
    You must call first to be sure the item is available and we can prepare it for pick up.
    DO NOT JUST SHOW UP TO BUY SOMETHING WITHOUT CALLING, WE ARE NOT A HOBBY STORE.
    We are the actual factory and there may not be anyone available capible of helping you.
    Click here for a map to our location
  • If you are looking for a full service Hobby Store... Please Visit Pegasus Hobbies in Montclair
Shipping and Handling within the continental US
Envelope Pack $3.99
Business Size envelope for small orders of gaskets or o-rings. No hard parts allowed.
No Insurance, No Tracking.
$5.99- $7.99 up to 13oz

$5.99 is usually our Minimum
Shipping and Handling
Charge

First Class Mail with delivery confirmation & tracking.
Small parts orders up to 13 oz.
NO COMPLETE ENGINES.
NO INSURANCE.
If the post office provides delivery confirmation, we consider the package delivered whether or not you receive it. No paint or thinner allowed.

$8.99 - $12.99
depending on location

Priority Mail with delivery confirmation & tracking.
Small parts orders up to 1 pound. NO COMPLETE ENGINES.
NO INSURANCE. If the post office provides delivery confirmation, we consider the package delivered whether or not you receive it. No paint or thinner allowed.

$14.99
depending on location

Priority Mail with delivery confirmation & tracking. -- or -- Priority Mail Medium FLAT RATE BOX with delivery confirmation & tracking. 70 pound weight limit.
If it can fit in this size box 11" x 8.5" x 5.5"
NO INSURANCE. If the post office provides delivery confirmation, we consider the package delivered whether or not you receive it. No paint or thinner allowed.

$19.99
depending on location

Priority Mail Large FLAT RATE BOX with delivery confirmation & tracking. 70 pound weight limit.
If it can fit in this size box 12" x 12" x 5.5"
If the post office provides delivery confirmation, we consider the package delivered whether or not you receive it. No paint or thinner allowed.
$14.99 up to 2 pounds
$19.99
over 2 pounds

This is for all orders for parts, paints or engines, unless noted with product. Priority Mail or UPS ground is used at our discretion, but most likely UPS will be used. Includes delivery confirmation & tracking.

Estimates only - We will Quote
$24.99 3 day
$29.99 2 day
$65.00 Next Day

UPS Next, 2 and 3 Day Air Service (Up to 2 pounds) No paint or thinner allowed by air service. Exact cost will be quoted.
Please note we do not allow the use of a customers own account
(UPS/Fedex, etc.) to ship their order.

Alaska and Hawaii shipments are higher for complete engines and airplanes sent by UPS.

Average Shipping times for standard UPS ground service (business days). Alaska & Hawaii reflects air service.

SHIPPING & HANDLING to CANADA
$9.99 USD up to 8 oz
$12.99 USD up to 1 LB
First Class Mail - No Insurance, Some Tracking, See Note Below *
$16.99 to 19.99 USD up to 2 LB
$19.99 - $39.99 USD over to 2 LB
First Class Mail - No Insurance, Some Tracking, See Note Below *
$26.99 to $49.99
We will email exact cost prior to shipping
Priority Mail -- Includes Tracking and Insurance
  • Heavier shipments of complete engines or airplanes may be higher (your Customer Service Rep can provide exact current cost).

INTERNATIONAL ORDERS

Most other destinations around the world
The prices below are just approximate. The post has increased international costs. If the cost is not in the your selected range at check out, we will email you.

$9.99 to $18.99 USD
up to 8 oz First Class Mail - No Insurance, No Tracking, See Note Below *
$14.99 to $23.99 USD
up to 1 LB First Class Mail - No Insurance, No Tracking, See Note Below *
$18.99 to $38.99 USD
up to 2 LB First Class Mail - No Insurance, No Tracking, See Note Below *
$28.99 USD
Size limit Priority Mail Small Flat rate box - No Insurance, No Tracking, See Note Below *
$29.99 to $48.99 USD
up to 1 LB Priority Mail -- Includes Tracking and Insurance
$34.99 to $54.99 USD
up to 2 LB Priority Mail -- Includes Tracking and Insurance
  • The following information should be provided by foreign customers who are paying with credit card:

    - complete name (as it appears on the card)
    - credit card billing address (This can not be different from shipping address)
    - telephone/fax number
    FOREIGN ORDERS MAY BE ASKED TO VERIFY AN ARBITRARY CHARGE TO THEIR CREDIT CARD PRIOR TO ITEM SHIPMENT TO VERIFY VALIDITY OF CREDIT CARD.
    This may delay shipment a few days.

  • We recommend Priority Mail to protect your goods against loss or breakage which might occur in transit. If you decide on First Class Mail, a proof of mailing showing the package was received by our Post Office will relieve MECOA - K&B of any liability for lost or damaged merchandise.
  • *MECOA/K&B's only obligation for lost or damage of uninsured packages will be to provide the customer with proof of mailing showing acceptance by the U.S. Post Office. This confirms we did mail it at our end. You agree to have no recourse against MECOA/K&B if you do not receive the package.

  • NOTE: Since mail service has changed from Air Mail to First Class we have had packages take up to and over a month to reach customers. This is not the norm but it does occur.
  • Insurance claims for loss or damage to foreign countries will be the obligation of the customer. MECOA/K&B will provide the customer documentation and assist with the required procedures with the US Postal service. Other than that the claims process is out of our control and the responsibility of the customer. Our only obligation for First Class Mail is proof of shipment as mentioned above. Under no circumstances may the customer withdraw payment in the form of a charge back if MECOA/K&B provides them proof of shipment.

We have been in business since 1946 (Under same ownership since 1980) and are not here to misrepresent or cheat anyone. But some customers have abused the PayPal system and we are unable accept this situation. By ordering you are agreeing to our terms. Unlike many website... Our Irwindale, California location is clearly listed and easily found by any Internet search.

PAYMENT TERMS
  • All prices are in US Dollars. Payment must be made in US Funds.

  • Shipments within California are subject to sales tax added to merchandise total.

  • All major credit cards (Visa, MasterCard, Discover, American Express) are accepted. We also accept Money Orders, Cashiers Checks and Personal Checks. (Note that personal checks may require clearance time).

  • PayPal is accepted but we will initiate a request for payment after you submit your order.
    This will usually take 1 or 2 working days. We do this because if an item is out of stock or delayed you will be notified before payment request is made. It is our policy not accept payment until an item is ready to ship.

  • Sending cash is not recommended. If you send cash, do so at your own risk.

  • Payment is required prior to shipment. No C.O.D. or open account orders.
    In God We Trust, All others pay in advance.

  • Returned checks are subject to a $25.00 fee.

  • Charge backs on credit cards and PayPal are subject to a $30.00 service fee. If you feel there is a problem please call us first. You have a 90 day grace period with your credit card company and PayPal to dispute a charge.

  • Wire transfers are subject to a $35.00 processing fee which should be added to your total. This is what our bank charges us.
TECHNICAL HELP

Refer to FAQ (engine operations) or our Technical Forum

RETURN POLICY

Refer to contact us for information on returning merchandise

OWNER'S MANUALS

Refer to Parts Lists and Owner's Guides link for information.

WARRANTY SERVICE

Refer to warranty for information on warranty service.

ENGINE REPAIR

Refer to repair for information on obtaining factory service for your engine.

TRADE-IN PROGRAM

Refer to trade-in for information regarding our unique trade-in program


11-2017 updated

 

©Model Engine Corporation of America, All rights reserved.
MECOA is a Registered Trademark of Model Engine Corp. of America
Registered U.S. Patent Office

No part may be reproduced without written permission from
MECOA K&B Mfg - 16015 Adelante St., Irwindale, CA 91702